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09-Operations management software
906 Call Center Software.
Help desk and call centre software offers service desk support functions, incident management, problem management, change management, improved support staff productivity, administration and reporting functionality, information and management tools. This software may also provides contact management functions, scheduling and calendar functions and supports messaging and group communication functions.
Please describe of how software is used on the system.
Previous Contract Information:
M&S Renewal Date:
Quote amount currency
*** INSTRUCTIONS ***
Please ensure the software does not fall under the
Base Software List.
The category should be chosen based on what best describes how the software will be used.
The request must include the quote.
For sole source requirements, the request must also include as follows:
Valued at $25k and over: the 7 Treasury Board Questions document.
Valued between $10k and $25k: no substitution explanation or Sole Source and Limited Tendering Certification (SSLTC) form.
***Please be advised that failure to provide the requested information may result in the cancellation of your order***
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