Home > Software > In-Scope Software > 09-Operations management software
Operations management software delivers, enables and supports management operational components, functions and features. Operations management provides the tools, utilities and components needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment.

Category NameMandateService Line
902 Change and Configuration Management SoftwareChange and configuration Management Software provides process automation, change control; build management, traceability and reporting.
SSCDatacenter
904 Desktop Management SoftwareDesktop management software provides functionality and features to manage the desktop remotely from a central administrative location.
SSCWTD
905 Help Desk Software??????
SSCDatacenter
906 Call Center Software.Help desk and call centre software offers service desk support functions, incident management, problem management, change management, improved support staff productivity, administration and reporting functionality, information and management tools. This software may also provides contact management functions, scheduling and calendar functions and supports messaging and group communication functions.
SSCNetwork
907 Non-IT Help Desk.This category does not fall within SSC's mandate, and therefore, if able, please purchase under your departmental authority, and if not, please submit to PSPC.
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PSPCPSPC
908 Network Management SoftwareNetwork management tools software offers network management functions that provide control of a network, maximize its efficiency and productivity and minimize system errors. Network management functionality typically includes fault, account, configuration, security and performance components.
SSCNetwork
910 Patch Management SoftwarePatch management software manages the deployment of patches in an automated fashion.
SSCDatacenter
912 Server Performance Testing & Analysis SoftwarePerformance testing and analysis software enables testing network and information technology (IT) systems for performance, interoperability and compliance with standards and functional specifications; simulating users, traffic, and transactions, and other parameters, in order to determine and optimize system availability, capacity, security and other parameters.
SSCDatacenter
913 Application Performance Testing & Analysis SoftwareThis category does not fall within SSC's mandate, and therefore, if able, please purchase under your departmental authority, and if not, please submit to PSPC.
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PSPCPSPC
914 Software Asset Management SoftwareSoftware asset management software that manages and optimizes the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.
SSCDatacenter
916 Storage Management SoftwareStorage management software provides centralized visibility and control across physical and virtual heterogeneous storage environments to improve storage utilization, optimizes resources, increases data availability, and reduces capital and operational costs.
SSCDatacenter